return & refund
Return Policy:
Please clearly write the reason for return and your order number in the package; Refunds are generally processed within 1-2 business days after we receive the returned item and return it to the original payment method.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
30-Day Money Back Guarantee for Any Reason
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. This excludes corporate purchases or bulk orders, which is not be eligible for a refund. (Note: Orders of 10 or more units of the same product are considered bulk orders.)
Product Condition Requirements
Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
Returns must include all original accessories.
For orders placed under a "Buy One, Get One for $0.99" promotion, both items must be returned. If only one item is returned, the refund will equal the amount paid minus the MSRP of the $0.99 item.
For "gift with purchase" or "spend-and-save" promotions, both the main item and the free or discounted item must be returned together. If only the main item is returned, the MSRP of the free or discounted item will be deducted from the refund.
All returned items must be in their original packaging.
Returns that do not meet the conditions above may be rejected.
Shipping and Refund Terms
For non-quality-related returns, the buyer is responsible for return shipping costs. A valid return receipt must also be provided.
For non-quality-related returns, Mini will only refund the cost of the product itself.
For pre-order items, the 30-day return period begins on the shipping date, not the order date.
Notes:
Refund requests under the 30-day money back guarantee must be submitted within 30 days of opening a warranty claim. Refunds for non-quality issues cannot be processed after this period has passed.
For products purchased through third-party platforms such as Amazon, Kickstarter, or through Mini-authorized distributors and retailers, please refer to their respective return policies.
Customers are encouraged to contact Mini Customer Support before initiating a return to confirm whether a return is the best option for their solution.
Return Process
Once the returned item arrives at Mini's warehouse and passes inspection, the refund process will begin.
How to Return an Item on Minilpsshop.com
To initiate a return, please submit a return request. You will need your order number and the email address used at the time of purchase. You can start your return here.
If you have an minilpsshop account, you can manage your returns directly through your order history.
If you check out as a guest and do not have an order number, you can register for an account using the same email address used during the purchase. This will allow you to access your order history and manage returns.
Canceling an Order
You can cancel your order within one hour of placing it by yourself.
If you are unable to cancel directly, please contact us at support minilpsshop@hotmail.com or initiate a return here.
Note: Orders that have already entered the shipping phase cannot be canceled.
How Long Does It Take to Receive a Refund?
Refunds are issued once the returned item arrives at our warehouse and passes inspection.
The refund will be credited to the original payment method used at checkout. Processing typically takes 3 to 5 business days.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Mini are covered by a comprehensive warranty, starting from the date of purchase. (See the top of this page for your product's specific warranty timeline.)
Mini's limited warranty applies only in the country where the product was originally purchased. The warranty becomes void if the item is taken outside the country of purchase or shipped internationally from an authorized online order.
For quality-related warranty claims, replacement items will be provided as follows:
A factory-refurbished product of equal value will be offered when available.
If no refurbished model is available, a new item will be sent.
If replacement is not possible or not preferred, a partial refund will be offered based on the device's usage period.
Replacement products may differ from the original item in appearance or features. They may have a lower market value due to technological updates or changes in availability. Mini will determine the most comparable replacement product at its sole discretion.
Replacement product warranties will remain valid for the longer of the following two periods:
The original warranty period remaining for the defective item.
Three months from the date of replacement.
Process
If you need to start a warranty claim, please click the button below or contact us via email. We will respond within 24 business hours.
1. Return address: 2188 Longxiang Avenue, Vanke Daxia, 22/F, Long District, Shenzhen, Guangdong Province, 518172, China
2. Support to cancel the order within 24 hours. The order will be processed within 24 hours after the consumer places the order. If the consumer initiates the cancellation of the order earlier than the shipping time and within the time allowed by the website to initiate the cancellation of the order, the order can be canceled.